Last updated: 14 Oct 2026

Privacy Policy

This Privacy Policy explains how The Computer Shop (“we”, “our”, or “us”) collects, uses, stores, and protects information when you visit our website, register for an account, purchase products, contact our team, or use our services.

We are committed to protecting your personal data and handling it responsibly in accordance with applicable privacy laws and the needs of our business operations.

1. Information we collect

We may collect the following categories of information:

Account and contact details, including your name, email address, phone number, billing and shipping address, and company details when applicable.
Order and purchase information, including product selections, invoices, payment references, delivery details, and support requests.
Authentication data, such as login details, one-time passwords (OTP), and social login information when using Google or Facebook sign-in.
Website usage information, including browser type, device information, IP address, pages visited, search terms, referral source, and approximate location.
Communication records, such as chat messages, emails, complaint submissions, and messages sent through WhatsApp or other support channels.
Business information for vendors, partners, employees, and applicants, including GST details, business registrations, documentation, and application data.

2. How we use your information

We use your information to:

Provide and improve our products, services, and customer experience.
Process and fulfill orders, payments, deliveries, and warranty or support requests.
Verify identity and enable secure login, OTP authentication, and account recovery.
Communicate with you about orders, delivery updates, service requests, and account-related matters.
Manage vendor, partner, career, and complaint submissions.
Prevent fraud, misuse, and security incidents.
Improve website functionality, product discovery, and overall operational efficiency.
Comply with legal, tax, accounting, and regulatory obligations.

3. Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support customer sessions, analyse traffic, and improve website performance. Cookies may help us maintain shopping cart items, remember login sessions, and understand which pages are most useful to visitors.

You can disable or limit cookies in your browser settings; however, some features of our website may not work correctly if cookies are disabled.

4. Sharing of information

We may share personal data with trusted third parties only when necessary, including:

Payment gateways and financial service providers for transaction processing.
Delivery, logistics, and courier partners for order fulfillment.
Cloud hosting, email, SMS, and customer support service providers.
Analytics or marketing tools used to understand website performance and improve services.
Legal or regulatory authorities when required by law, court order, or government directive.

We do not sell your personal data.

5. Data retention

We keep personal data only for as long as necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements. When information is no longer required, we securely delete or anonymise it where possible.

6. Data security

We implement reasonable administrative, technical, and organisational safeguards to protect personal data from unauthorised access, disclosure, alteration, or destruction. However, no internet-based transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

7. Your rights and choices

Depending on your jurisdiction, you may have rights to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal and operational requirements.
Object to or restrict certain processing activities.
Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Third-party links and services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external services. We encourage you to review their privacy policies before submitting personal data to them.

9. Children’s privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children without appropriate parental consent or lawful basis.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices. Any updates will be posted on this page with a revised “Last updated” date.

11. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

The Computer Shop
Email: support@thecomputershop.in
Website: https://thecomputershop.in
Service location: India